Shipping & Delivery Policy
1. Order Processing & Dispatch
Orders placed through the Platform are processed and shipped through registered domestic courier
companies, Speed Post, or other reliable delivery partners.
Orders are generally dispatched within 7 days from the date of order and/or payment, unless a different
delivery timeline is specifically communicated and agreed upon at the time of order confirmation.
The actual delivery time may vary depending on the delivery location, courier availability, weather
conditions, public holidays, logistical constraints, and applicable courier/postal norms.
2. Estimated Delivery Time
After dispatch, orders are generally delivered within the estimated timeframe communicated at the time of
order confirmation or checkout.
Estimated delivery timelines are indicative and may vary based on:
• Delivery location and serviceability
• Availability of the product/service
• Courier or postal service conditions
• Weather and natural events
• Public holidays and regional restrictions
• Transportation or logistical delays
• Force majeure events or circumstances beyond the Platform Owner’s reasonable control
The Platform Owner shall make reasonable efforts to ensure timely delivery but shall not be responsible for
delays caused by courier companies, postal authorities, logistics partners, or circumstances beyond its
reasonable control.
3. Shipping Methods & Associated Costs
The Platform may use the following shipping methods:
• Registered Domestic Courier: Delivery through registered domestic courier partners.
• Speed Post: Delivery through India Post Speed Post or other applicable postal services.
• Standard Shipping: Standard delivery through an available domestic logistics partner.
Shipping Charges:
• Free Standard Shipping is available on all prepaid orders.
• Free Standard Shipping is available on Cash on Delivery (COD) orders with a total cart value of
₹500 or above.
• For COD orders below ₹500, a nominal shipping fee may apply, as disclosed during checkout.
• Any applicable shipping, handling, or delivery charges will be clearly displayed to the customer
before the order is confirmed.
• Shipping or delivery charges, once applicable and paid, are non-refundable, except where otherwise
required under applicable law or expressly stated by the Platform.
4. Delivery Address
All orders will be delivered to the address provided by the customer at the time of purchase.
Customers are responsible for providing accurate and complete delivery details, including name, address,
PIN code, contact number, and any other information required for successful delivery.
The Platform Owner shall not be responsible for delivery failures or delays resulting from incorrect,
incomplete, or inaccurate information provided by the customer.
5. Order Tracking
Where tracking is available, customers may track their shipment using the tracking/AWB number provided
after dispatch.
The tracking details may be communicated through the registered email address, mobile number, SMS, or
through the order section of the Platform.
Customers may also contact our customer support team if tracking information is unavailable or if they
require assistance regarding their shipment.
6. Delivery of Services
Where the customer purchases a digital or online service rather than a physical product, delivery or
activation of the service will be confirmed through the Platform and/or the customer’s registered email
address or other contact details provided during registration.
The applicable service delivery timeline will be communicated at the time of purchase or order
confirmation.
7. Delayed, Failed, or Undelivered Orders
If an order is delayed beyond the estimated delivery period, the customer may contact our customer
support team for assistance.
If a shipment is returned due to an incorrect address, failure to accept delivery, repeated delivery attempts,
or other reasons attributable to the customer, additional delivery charges may apply for re-shipment, where
applicable.
Where an order cannot be delivered due to circumstances attributable to the Platform or its logistics
partner, the Platform will take reasonable steps to resolve the issue in accordance with applicable law and
the Platform’s applicable refund/replacement policy.
8. Customer Support
For any queries or concerns regarding order confirmation, shipping, tracking, or delivery, customers may
contact:
Address: PS-Kurhani, Post-Turki, Block-Kurhani, Chainpur Ghumti No-13, Turki, Muzaffarpur, Bihar – 844127
Phone: +91 79704 15590
Email: info@gloscow.shop / gloscow0421@gmail.com
We are committed to addressing customer concerns and resolving delivery-related issues in accordance
with applicable Indian consumer protection laws.
9. Policy Updates
This Shipping & Delivery Policy is intended to clearly communicate the Platform’s shipping methods,
applicable charges, estimated delivery timelines, tracking facilities, and factors that may affect delivery.
The Platform Owne